Tasca Ford

Paid over $300 for a new key in September. It is now the end of December and I still don’t have it. Every time I call they say that the key cutting machine is broken. I am confused why they are not getting it fixed or replaced, especially as I have already paid. Another thing, I was there one time (trying to pick up the new key) and as I pulled in, the broken key I own (which was glued together at this point) snapped apart. I could not start my car. Considering I was at a car service place, you would think they would have been able to help me. The car service people all told me there was nothing they can do. I asked if they had pliers so I could use those to turn they key. They said nope. Eventually after I started crying out of frustration, the nice lady at the front desk helped me by glueing the key back together with her eyelash glue. Not one of the car service people would help. This place has caused me nothing but frustration and I wish I had never gotten a Ford car, just so I could go somewhere else for service.

Worst experience ever! My husband purchased a car last month from April who is the worst salesperson ever. My husband has been trying to reach her to no avail. We have called and asked the manager Eric to call us back and still no response! I see in the reviews below that the owner responded to call them, but that's a lie. When you call all you get is a run around with no real answers or calls back. EDIT 1/5/24 : THIS PLACE IS A JOKE - NO ONE EVER CALLS YOU BACK OR HELPS! I AM HAVING ALL OF MY FRIENDS WRITE A NEGATIVE REVIEW - PEOPLE LIKE THIS DON"T DESERVE TO BE IN BUSINESS

I had my ford focus in late summer. Everyday I was called with an update of things that needed to be fixed. I’m not well and contacted on the honesty of Tasca. My focus had gone in for a problem with over heating, as well as mice had gotten in and chewed up many wires. The service rep was extremely kind. Almost 3,000 dollars later and over two weeks with out a car! The overheating issue never got pursued. I have called many times since to no avail. However everyday it was at Tasca I was called daily to be told what need to be done. It’s a 2012, less than 70, 000 miles on it. Book value is 5,000. When I got the vehicle back, it started overheating again. I would open the passenger door and the blower fan went on. As I said I called to see if something could be done. I’m still not well, two children and I had to get rid of the focus due to the issues that were going to cost me more money than the car was worth. At first I felt well taken care of, only to realize I was being taken advantage of! Very sad, an unfortunate situation. Definitely one situation a single mom should not have had to deal with. Sincerely Deana Salisbury! As I’m still battling an illness, any calls I made to Tasca to resolve the issue where just ignored and basically was told I could rent a car and it was about a two week waiting list for there service department! I would say yes to each call wanting my family safe. It’s was all about money! Shame on me, for not being on my A game seeing I am unwell. All while this was taken place, tasca service department acted so friendly! My mother had passed, and Tasca still kept wracking up the bill for different things to fix. Since then I recently had a flat tire. AAA could not get the tire off due to so much rust. Hmmm funny how all those small issues I was told where taken care of! Sad truly. I will not be recommending tasca service department! Feeling completely taken advantage of Deana Salisbury! My family has done plenty of business with ford! Shameful!

I had called the rep (Eric) to ask about bringing in my car due to an alert it had been receiving and he said I could book an appointment wherein they would reset a code and maybe review the battery. I was told that this would be a quick fix. Upon bringing in my car for the appointment, suddenly his story changed and he said I would not be able to wait for my car and would instead have to leave it for over two days, get a rental, and pay at least 300$ minimum. He also said the car needed a full comprehensive check and that they ‘might not find anything’. I felt very pressured by his telling me things like ‘well your car could stall in the middle of nowhere if we don’t get this done’. I walked out and will be taking my car elsewhere. I no longer trust this dealership with my car and, when talking to a friend who leased from Tasca, she had a very similar experience.

Arrived at noon on Saturday and was out with new car by 5pm. I did extensive research to trade the Lincoln MKC that I loved in for something bigger for our growing family. I trucked my family up to Tasca because they have more than one location in the northeast and I thought we could utilize that as a resource should we not find something on the lot. This place had multiple options from our list and the two specific trucks we were really hoping for! [Took Thursday off to shop for a car and ALL the dealerships between Johnston and Warwick had ZERO of the cars we were looking for (about 10 options!)] We test drove a 22 Lincon Aviator and the 22 Ford Explorer King Ranch. Fell in love the with latter, in white - the color I was looking for, and immediately started the paperwork. The process was long, as they are, but they have a nice little sandwich shop upstairs and plenty of outdoor space to stretch your legs. Kenneth caught me before we walked towards the door, got us the keys for the two vehicles, and we were off test driving in under 10 minutes. Peter was very personable for the finance portion, we were pleased with his demeanor, as well as Kenneth. Friendly but professional. All while our almost 3 year old started to melt down at the top of each hour! :) Left with a brand new truck, with all of our Need, Want, Like, and Wish Lists covered for a VERY fair price and a great price for my trade in.